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Account Deletion

Last updated: August 17, 2026

You may request deletion of your Veganiza na Panela account and personal data at any time.

How to Request

The fastest way is directly in the app, no email required:

  1. Open the app and tap the Profile tab;
  2. Tap Delete account and confirm both security steps;
  3. If prompted, confirm your identity again (password or Google account).

In-app deletion is immediate: your account and data are erased as soon as you confirm.

If you prefer, or if you can no longer access the app, we also accept requests by email:

  1. Send an email to dpo@tervior.com from the email address registered to your account;
  2. Use "Account Deletion Request" as the subject line;
  3. Include the full name associated with the account.

For email requests, we confirm receipt within 2 (two) business days and complete deletion within 30 (thirty) calendar days.

What Gets Deleted

  • your profile and account data (name, email, credentials);
  • your cooking preferences and other personalization data;
  • your favorites and the personal recipes the AI veganized for you (including cover images);
  • photos submitted for ingredient identification (where still retained);
  • your AI usage records (monthly quota and veganization history);
  • your subscription status as recorded in the app (the subscription itself is managed by the store — see below).

What May Be Retained

For legal, tax, or regulatory reasons, we may retain, for the period required by law:

  • financial transaction records (for tax and accounting purposes);
  • already-settled Partner Program commission entries, when you were part of a referral;
  • records required to comply with a court order or an ongoing fraud/abuse investigation;
  • recipes you submitted for curation that have already been accepted or published in the community catalog: they remain in the catalog, but unlinked from your identity (the link to your account is removed at the time of deletion).

Retained data is used exclusively for that purpose and for no other purpose.

Active Subscription

Deleting your account does not automatically cancel an active store subscription. If you subscribed via the app, cancel directly in your Apple (App Store) or Google (Google Play) account settings, before or after requesting deletion, to avoid future charges. If you subscribed via the website, manage cancellation through Mercado Pago.

Important

Account deletion is irreversible. Once completed, your data cannot be recovered.

Questions: dpo@tervior.com

Tervior Technologies Ltda.

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Account Deletion · Veganiza na Panela